Shipping policy

SHIPPING POLICY

Effective Date: August 10, 2026

Thank you for choosing Kenny Brown Fleet Performance. We work to process and ship orders as efficiently as possible while maintaining the quality standards required for our automotive and fleet performance products.

This Shipping Policy applies to purchases made through the Kenny Brown Fleet Performance website and should be read together with our Terms of Service and Returns & Refunds Policy.

1. Order Processing

Order processing times vary depending on product availability, order quantity, vehicle application, and whether the product requires manufacturing, assembly, finishing, or other preparation before shipment.

Some Kenny Brown Fleet Performance products may be:

In stock and ready to ship
Manufactured or assembled after an order is placed
Made or finished to order
Special-order items
Produced specifically for fleet or volume orders

When a specific estimated lead time is provided on a product page, order confirmation, or written quote, that estimate applies to the applicable product or order.

Processing time is separate from carrier transit time.

2. Made-to-Order and Special-Order Products

Certain products may require additional production time before shipment.

If a product is identified as made-to-order, special-order, custom, or requiring an extended lead time, the estimated timeframe will be communicated when reasonably available.

Because production schedules and component availability can change, stated lead times are estimates unless specifically identified as guaranteed.

Custom, special-order, or fleet-specific products may also be subject to the terms of our Returns & Refunds Policy.

3. Fleet, Government and Volume Orders

Large fleet, municipal, government, commercial, distributor, or volume orders may require additional processing or production time.

These orders may also require:

Custom freight arrangements
Palletized or oversized shipping
Multiple shipments
Special packaging
Purchase order processing
Tax-exempt documentation
Vehicle or fitment verification

Any specific shipping or delivery terms included in an approved written fleet quote or purchase agreement will apply to that order.

For assistance with a fleet order, please contact our team before purchasing.

4. Shipping Costs

Shipping charges may be calculated based on factors including:

Destination
Package dimensions
Weight
Product quantity
Shipping method
Freight requirements

Available shipping options and charges may be displayed at checkout or provided separately in a written quote.

Oversized products, large quantities, or fleet orders may require a separate freight quote.

5. Shipping Destinations

Available shipping destinations and shipping methods may vary by product.

If your location or preferred shipping method is not available during checkout, please contact Kenny Brown Fleet Performance to determine whether alternative shipping arrangements are available.

Additional charges may apply for special shipping arrangements.

6. Shipping and Delivery Estimates

Shipping and delivery dates are estimates unless we specifically state otherwise.

Once an order has shipped, transit or delivery may be affected by circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Transportation disruptions
Holidays
Incorrect or incomplete delivery information
Supply interruptions
Other unexpected circumstances

A carrier's estimated delivery date does not constitute a guaranteed delivery date unless the applicable shipping service expressly provides such a guarantee.

7. Shipping Delays

If we learn that we cannot ship your order within the timeframe originally stated, we will handle the delay in accordance with applicable law.

When required, we will provide updated shipping information and give you the opportunity to agree to the revised shipping timeframe or cancel the affected unshipped order for a full refund.

If we determine that we will not be able to fulfill an order, we may cancel the affected order and issue the applicable refund.

This provision is consistent with our Terms of Service and federal requirements governing Internet merchandise orders.

8. Multiple Shipments

Orders containing multiple products may ship separately.

If an order is fulfilled in multiple shipments, you may receive more than one shipment notification or tracking number.

Additional shipping charges will not be added after an order has been accepted unless you approve an additional charge or separate arrangements have been made for a fleet, freight, or special-order purchase.

9. Tracking Information

When tracking information is available, it may be provided by email, through your customer account, or through another order notification.

Tracking information may take additional time to become active after a shipping label is created.

10. Shipping Addresses

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify your:

Recipient name
Company or department
Street address
City
State
ZIP code
Contact information

We cannot guarantee that an address can be changed after an order has entered fulfillment or been transferred to the shipping carrier.

Some oversized or freight shipments may require a physical delivery address and additional delivery information.

11. Freight Deliveries

Large or oversized products and fleet orders may ship by freight carrier rather than standard parcel service.

Freight deliveries may require:

A commercial delivery location
Delivery appointment
Receiving personnel
Loading dock or forklift access
Liftgate service
Other special delivery arrangements

Additional charges may apply for services such as residential delivery, liftgate service, re-delivery, address changes, or other carrier services.

Any special freight requirements should be communicated before the order ships.

12. Damaged Shipments

Please inspect packages and products promptly after delivery.

If your shipment appears damaged:

Keep the product and all original packaging.
Take photographs of the package, shipping label, product, and visible damage.
Do not discard damaged shipping materials until the issue has been resolved.
Contact Kenny Brown Fleet Performance as soon as reasonably possible.

Please provide your order number and photographs so we can evaluate the issue and, when applicable, assist with a carrier claim, replacement, or other appropriate resolution.

Shipping damage should be reported before installing the product whenever reasonably possible.

13. Missing Items or Incorrect Orders

If your shipment is missing an item or you believe you received an incorrect product, please contact us promptly.

Provide:

Your order number
The product received
A description of the issue
Photographs when applicable

We will review the order and work with you to determine the appropriate resolution.

14. Lost Shipments

If carrier tracking shows unusual delays or a shipment appears to have been lost in transit, please contact us.

We may work with the carrier to investigate the shipment before determining the appropriate replacement, refund, or other resolution.

Nothing in this policy limits any refund or other right available to you under applicable law.

15. Refused and Undeliverable Shipments

Orders returned to us because of an incorrect or incomplete address, refused delivery, failed delivery attempts, or other circumstances attributable to the recipient may be subject to additional shipping charges if the order must be shipped again.

Any refund for a returned order will be handled according to our Returns & Refunds Policy and applicable law.

16. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request, but an order may not be changeable or cancelable after it has entered production, fulfillment, or shipping.

Custom, made-to-order, or special-order products may have additional cancellation restrictions as described at the time of purchase or in the applicable written quote.

These restrictions do not eliminate cancellation or refund rights that apply when we are unable to ship an order within the timeframe required by law.

17. Returns

Shipping a product back to Kenny Brown Fleet Performance does not automatically qualify the product for a refund.

Returns must meet the requirements of our Returns & Refunds Policy, including any applicable return authorization requirements.

Please review that policy before returning a product.

18. Contact Us

For questions regarding shipping, delivery, freight, damaged packages, or fleet orders, contact:

Kenny Brown Fleet Performance
Highlander Group

Phone: 317-396-2768
Email: csouthworth@kennybrown.com
Address: 1408 Sadlier Cir E Dr, Indianapolis, IN 46239